Kerangka Kerja Optimalitas Sistem Atrian Pelayanan Kesehatan

Ade Heryana, Erlina Puspitaloka Mahadewi



Indonesia health system just facing the surge of health service due to Covid-19 pandemic i.e. diagnostic, cases tracing, treatment and immunization that unbalance with existing capacity. The requisition of non-physical queue health services more increasing due to and after Covid-19 pandemic. This condition opposite with inevitability queue problem in health services. The queues control related to health services quality and cost efficient. This paper aims to propose framework for queue system optimization with deliberates quality and cost controlling. Literature study and health system observation were conducted to build the optimization framework for resources allocation. It’s suggest that this framework would applied in order to queues controlling in health services.    


Keyword: queuing theory, health services, system optimization, determining model




Sistem kesehatan Indonesia sedang menghadapi lonjakan permintaan layanan kesehatan terkait Covid-19 seperti diagnostik, pelacakan kasus, pengobatan dan vaksinasi pada akhir tahun 2020 yang tidak sebanding dengan kapasitas pelayanan kesehatan yang tersedia. Selama dan pasca pandemik tuntutan untuk memberikan pelayanan yang tidak menimbulkan antrian fisik semakin tinggi. Kondisi ini bertolak belakang dengan keniscayaan pelayanan kesehatan yang tidak mungkin terhindar dari masalah antrian. Pengendalian antrian berkaitan dengan atribut kualitas dan efisiensi biaya pelayanan kesehatan. Paper ini bertujuan mengusulkan kerangka kerja optimalitas sistem antrian yang mempertimbangkan kendali mutu dan kendali biaya. Studi pustaka dan observasi dilakukan untuk membangun kerangka kerja dalam rangka alokasi sumber daya pelayanan yang optimal. Diharapkan kerangka kerja ini dapat digunakan industry pelayanan kesehatan dalam pengendalian antrian. 


Kata Kunci: teori antrian, pelayanan kesehatan, sistem optimasi, model penentuan

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